Customer satisfaction
BPMS customers are satisfied with CPS support expertise and responsiveness.
Support
Provide additional support and maximize investment in automation and data platforms.
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Overview
Business Process Managed Services (BPMS) support, also known as SolutionCare, is a committed number of hours purchased for the year consumed within the month. This agreement supports your investment in automation and data platforms by providing an outsourced level 3 help desk, diverse ticket categories and faster time to resolution.
Results
10,000+
tickets resolved for support customers
99%
tickets responded to within 4 hours
100%
customer satisfaction
50%
faster time to resolution
$30K+
in annual savings
80-100%
support hour utilization
Outcomes
Employee satisfaction
Employees are satisfied knowing their issues are resolved in a timely manner.
Application platform / solution uptime
Keep your critical application platforms and solutions up and running with BPMS support.
Prioritized tickets
Scheduled bi-weekly or monthly cadence calls keep your tickets prioritized.
Faster time to resolution
CPS resource expertise drives faster time to resolution for your business.
Why Outsourced Support?
CPS feels it is important to support many platforms and ticket categories to help SAP customers digitally transform.
Learn More-
“For both mass data maintenance and form and workflow solutions, the CPS / Winshuttle approaches help Evoqua keep data quality high.”
Sr. Project Manager / Business Analyst
Evoqua Water Technologies
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Industrial automation leader automates data workflow with SAP; reduces engineering to order process time.
$1M+ saved per year by automating ETO process
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Biotechnology company automates purchase order request and revision process resulting in decreased processing time.
Decreases purchase order processing time from 14 to 2 days
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Start Your Digital Transformation Journey Today.
Work with our digital transformation advisors to identify what technology and professional services can be leveraged to solve your challenges.
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