Business Process Automation
Provide visibility into your organization’s business processes resulting in a faster time to market and competitive advantage.
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Carhartt, Inc.
Overview
Carhartt was looking to solve how data from licensed goods (goods being manufactured by partners with Carhartt’s logo) was exchanged, processed, validated, and ultimately sold on carhartt.com and syndicated out to other sales channels. The process was slow, disconnected, error-prone, and didn’t provide the best experience for either Carhartt or their partners. This ultimately led to lost sales and dissatisfied customers.
Key Challenges
Bob Demetter, Manager of Master Data Management at Carhartt, set out to automate this end-to-end process and improve the data quality and flexibility between their partners, internal employees, and Carhartt’s ecommerce website. The challenges ahead of him were how to:
Ingest external data from 3rd parties into SAP
Provide visibility into the process with internal & external parties
Validate and consolidate the inbound data to make sure it had integrity with the source and followed the correct formats
Apply data quality rules automatically to assist in product information creation
Syndicate the data to Carhartt’s ecommerce website, stores and channel partners
Govern the process and the data, supported by process visibility and data quality metrics
Results
The solution CPS put together for Carhartt has streamlined and automated their business processes. It provides accurate product information on their ecommerce website leading to an increase in sales and customer satisfaction. CPS provided the ability for Carhartt’s partners to email a standard excel file containing all material information needed to create licensed goods in SAP. The email kicked off an internal workflow allowing all participants to provide relevant data. If data was missing, an automated email would go back to Carhartt’s partner to provide additional information. Lastly, CPS was able to automate the data entry into SAP and notify all parties when the licensed goods material was created.
100%
customer satisfaction
50%
reduction in overall process time
100%
decreased mass BOM request processing time
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