Business Process Automation
Provide visibility into your organization’s business processes resulting in a faster time to market and competitive advantage.
Learn More
Global Healthcare Technology Leader
Overview
The global healthcare technology leader was looking to solve customer master data quality, duplication and manual data entry errors. They were also looking to gain visibility into their customer creation and change process to decrease overall processing time. The goal was to have 90% of customers created/changed in less than four hours and standardize the current inefficient intake process.
Key Challenges
The global healthcare technology leader was struggling with:
Multiple intake forms and systems
Duplicate customers
Poor data quality
No visibility into customer create or change process
Long processing time
Results
The global healthcare technology leader implemented three customer create forms by country (U.S., LATAM, Canada) and one Americas customer change solution. The customer change solution actually has 8 specific change forms that are part of the overall change solution. These forms validate data against SAP, standardize the intake process per type of request and provide visibility into the customer create/change process. This has resulted in better customer service, internal alignment and satisfaction and reduced customer create/change processing time. The data and integrity team and customer service team loves these automated forms and process stating they are a game changer.
96
4 hours
decreased customer onboarding processing time
100%
gained visibility into customer create/change process
100%
validated data put into SAP
75%
reduction in duplicate customers
Learn More About:
Data & Analytics
Leverage your data for strategic and operational value to improve processes and make better and faster decisions.
Learn MoreRobotic Process Automation
Eliminate repetitive, non-value-added tasks and automate back-office activities while increasing employee satisfaction.
Learn More
Start Your Digital Transformation Journey Today.
Work with our digital transformation advisors to identify what technology and professional services can be leveraged to solve your challenges.
Schedule Discovery Session